Key Responsibilities

• Lead the strategic and creative direction of cross-functional design projects
• Develop human-centred digital solutions aligned with organisational values and impact goals
• Use service design tools to deliver value across user journeys, products, and systems
• Collaborate across disciplines to shape brand narratives, design systems, and content strategy
• Facilitate workshops and co-design sessions with internal and external stakeholders
• Leverage data and storytelling to communicate insight, drive engagement, and support growth
• Work across the brand to create experiences with clarity and purpose

Role Overview

This role is ideal for someone who thrives at the intersection of creativity, strategy, business strategy and systems thinking. You’ll work end-to-end, from insight to execution, translating ambitious goals into design-led innovation.

Expect to shift seamlessly between high-level vision and hands-on delivery—facilitating workshops, mapping services, producing content, and leading digital design across touchpoints. Whether shaping internal tools or public-facing platforms, your role will be to help the organisation evolve intelligently and impactfully, without losing our human touch.